FAQ
Everything you need to know about Galaxy Accelerator
What sets Galaxy Accelerator apart from other accelerators on the market?
Galaxy Accelerator differs from traditional accelerators primarily due to its underlying protocol. Most accelerators still use IPsec or IKEv2, while Galaxy Accelerator fully adopts the WireGuard protocol, which requires only 4,000 lines of code (compared to over 600,000 lines for IPsec), enhancing transmission speed by 3-5 times while significantly reducing battery consumption. Additionally, Galaxy Accelerator's no-logs policy has been independently audited by Cure53, with the audit report being fully transparent, ensuring both speed and security.
Which operating systems and devices does Galaxy Accelerator support?
Galaxy Accelerator offers native clients for all platforms, supporting Windows 7 and above, macOS 10.14 and above, iOS 14 and above, Android 6.0 and above, and major Linux distributions (Ubuntu, Fedora, Debian, etc.). Furthermore, Galaxy Accelerator provides detailed router configuration tutorials that support major router firmware such as Asus, Netgear, and OpenWrt, allowing one-time configuration to protect all connected devices in your home.
How do I get a refund if I'm not satisfied with Galaxy Accelerator?
Galaxy Accelerator offers a 30-day unconditional refund guarantee. If you're not satisfied with the service within 30 days of purchase, simply contact our support team via online chat or email at support@vpnjs.net without providing any reason, and you can request a full refund. Refunds typically return to your payment account within 1-3 business days.
What is the actual connection speed I can achieve with Galaxy Accelerator?
Galaxy Accelerator has deployed over 3000 high-speed server nodes globally, and actual test results show that the average latency to Asia-Pacific nodes is under 30ms, while connecting to North America nodes results in latency around 80-120ms, with download speeds stabilizing at over 500Mbps on gigabit broadband. Thanks to the efficient WireGuard protocol, Galaxy Accelerator maintains stable and smooth connections even in complex network environments.
What does Galaxy Accelerator's no-logs policy entail?
Galaxy Accelerator's no-logs policy covers all aspects: no logging of your original IP address, connection timestamps, websites or domains accessed, DNS queries, or traffic bandwidth usage data. All servers run in a pure RAM environment, ensuring that all data is automatically cleared upon physical restart. This policy has been rigorously examined by the internationally recognized security auditing firm Cure53, and the complete audit report can be found on the Galaxy Accelerator official website.
Galaxy Accelerator provides detailed router configuration tutorials, supporting mainstream router firmware such as Asus (Asuswrt-Merlin), Netgear, Linksys, and OpenWrt. Configuration steps generally include: 1) Logging into the router management interface; 2) Accessing the acceleration client settings; 3) Importing the configuration file provided by Galaxy Accelerator; 4) Entering your Galaxy Accelerator account credentials. Once configured, all devices connected to that router's WiFi will automatically gain accelerator protection without needing to install clients on each device individually.
Yes, Galaxy Accelerator is specially optimized for streaming connection performance. Our high-speed nodes can smoothly play 4K ultra HD video content. Galaxy Accelerator regularly updates its server IP pool to ensure a stable streaming access experience. However, please note that Galaxy Accelerator does not encourage users to violate any streaming platform's terms of service.
Thanks to the efficient design of the WireGuard protocol, Galaxy Accelerator has minimal impact on internet speed. In most cases, speed loss is typically no more than 5-10% of the original bandwidth. In certain situations, if your ISP throttles specific types of traffic (like video streaming or P2P), using Galaxy Accelerator may actually enhance your speed, as the encrypted connection prevents your ISP from performing deep packet inspection (DPI) and traffic identification.
Yes, the Lightning Version of Galaxy Accelerator supports up to 6 devices online simultaneously, while the Flagship Version supports up to 10 devices. This means you can use accelerator protection across your phone, computer, tablet, smart TV, and more without any extra charges. If you need to protect more devices, it is recommended to configure Galaxy Accelerator on your router, which will protect all devices in your home with a single configuration.
Public WiFi is a high-risk scenario for hackers to steal data. When connected to Galaxy Accelerator, all your internet traffic is transmitted through an AES-256 encrypted connection. Even if someone performs a man-in-the-middle attack or packet sniffing on the same WiFi network, they will not be able to read your data. Galaxy Accelerator also offers an auto-connect feature: when an unsafe WiFi network is detected, accelerator protection is automatically activated.
Yes, Galaxy Accelerator's no-logs policy has been independently audited by the internationally recognized security audit firm Cure53. The audit team conducted a comprehensive review of Galaxy Accelerator’s server infrastructure, codebase, and operational processes, confirming that Galaxy Accelerator does not log any identifiable user data. The full audit report is publicly available on the Galaxy Accelerator official website.
Yes, Galaxy Accelerator offers a native Linux command-line client, supporting major distributions such as Ubuntu 18.04+, Debian 10+, Fedora 33+, CentOS 8+, and Arch Linux. Installation methods include one-click installation via APT/YUM repositories, as well as manual installation of .deb or .rpm packages. The Linux client supports all core features such as the WireGuard protocol, split routing, and kill switch.
Yes, the Flagship Version of Galaxy Accelerator includes a dedicated static IP address. Static IPs are particularly useful for scenarios such as remote access to corporate networks or NAS, running online services that require a fixed IP, or avoiding captcha challenges due to frequent IP changes. The static IP is assigned exclusively to you and will not be shared with other users.
Galaxy Accelerator has robust leak protection mechanisms built in: DNS leak protection ensures all DNS queries are resolved through an encrypted connection; WebRTC leak protection prevents browsers from exposing your real IP through the WebRTC interface; IPv6 leak protection ensures that IPv6 traffic is also secured. You can use the built-in leak test tool in the Galaxy Accelerator client or visit third-party detection websites to verify your protection status.
Galaxy Accelerator's self-developed obfuscation protocol disguises accelerator traffic as ordinary HTTPS traffic, effectively countering deep packet inspection (DPI) technologies. In environments with strict network restrictions, Galaxy Accelerator's obfuscation mode can help users break through blocks and regain access to a free internet. However, please note that Galaxy Accelerator advocates for responsible accelerator usage in compliance with local laws and regulations.
Galaxy Accelerator supports various secure payment methods: Visa/Mastercard international credit and debit cards, PayPal, Alipay, WeChat Pay, and cryptocurrencies (Bitcoin, Ethereum, etc.). Choosing cryptocurrency payment can offer additional anonymity. All payment channels are processed through PCI DSS-certified secure gateways, ensuring the safety of your payment information.
Galaxy Accelerator has deployed over 3000 servers in more than 80 countries and regions worldwide. Major coverage areas include North America (over 30 cities in the USA and 5 cities in Canada), Europe (25 countries including the UK, Germany, France, the Netherlands, Switzerland), Asia-Pacific (15 countries including Japan, South Korea, Singapore, Australia, India), South America (Brazil, Argentina, Chile), the Middle East, and Africa (UAE, South Africa, Turkey).
Yes, Galaxy Accelerator provides extensions for Chrome and Firefox. The browser extensions run lightweight, encrypting only the traffic within the browser (without affecting other applications). They are especially suited for scenarios requiring quick IP location changes, such as cross-border shopping comparisons. The browser extensions also come with built-in WebRTC leak protection and ad-blocking features.
Galaxy Accelerator offers multiple customer service channels: 1) 24/7 live chat—visit the Galaxy Accelerator website to chat with customer service in real-time, with an average response time of no more than 2 minutes; 2) Email support—send an email to support@vpnjs.net, typically receiving a response within 24 hours; 3) Help center—containing hundreds of detailed tutorials and troubleshooting guides. Our customer service team supports bilingual service in Chinese and English.
Galaxy Accelerator Lightning and Flagship versions come with built-in ad blocking and malicious site protection features. This operates at the DNS level, maintaining a blacklist of over one million rules to block ad trackers, malicious domains, and phishing sites during the DNS resolution phase. This method is more efficient than traditional browser ad blocker plugins as it prevents unnecessary connection requests at the network level.